Contact Us
Have questions or need support? We're here to help!
Address
52 Jade ShoreNorth Isabellehaven
BL8 2ND
United Kingdom
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Frequently Asked Questions
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) options. Shipping times may vary depending on your location within the USA. All orders are processed within 24 hours Monday-Friday.
We offer a 30-day return policy on all unused items in original packaging. For defective items, we provide a 2-year warranty. Please contact our support team to initiate a return or warranty claim.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please contact us for specific information about shipping to your country.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track your package's status and estimated delivery date.
Yes, we offer special pricing for bulk orders and team/organization purchases. Please contact our sales team at sales@csgaminghub.com for more information and a custom quote.
Interesting Facts About Our Support
Expert Gamers at Your Service
Our entire customer support team consists of active CS2 players with at least 1,000+ hours of gameplay experience. This ensures they understand your technical questions and can provide knowledgeable assistance for your gaming needs.
Lightning-Fast Response
Our average email response time is just 4.2 hours during business hours, significantly faster than the industry average of 12 hours. We believe that when you have a gaming equipment issue, every hour counts.
Customer Satisfaction
We maintain a 98.7% customer satisfaction rating based on post-support surveys. Our team is dedicated to not just solving your issue, but ensuring you're completely satisfied with both our products and service.